A “system” thinking
I’m posting this under the Dynamics NAV 4 tag although it covers a general issue of information system implementation.
A very common problem of an IS implementation is that people expect to do the things that they do in the same way after the IS implementation. Generally it is impossible because the IS is a computer system after all. This means that it executes business processes as algorithms and thus regulates the data flow. Executing business processes as algorithms means that there are clear mathematical and logical rules that tell the system what to happen. In real life, however, the rules are not that strict and sometimes are missing. Mapping of the real life to the system functions causes a conflict.
I haven’t heard of a best practice how to clear the conflict. The best way according to me is to make and push people think in a more “systematic” way (to think like computer). Then comes the moment when they realize that it’s better now:) The problem is how long does it take to happen:)